Operator identity and purpose of the site
The ppalab.ca website is operated by PPAlab, a dental laboratory established in Quebec and holding a dental laboratory director's permit. The laboratory is dedicated to the fabrication of milled complete dentures.
PPAlab and the LAB2S brand ("Scan and Send") designate the same business. Any reference to PPAlab in these Terms also covers LAB2S and any name under which the business may subsequently operate.
Contact information: 202-5995 boulevard Gouin Ouest, Montréal (Québec) H4J 2P8, Canada — Telephone: (514) 600-4772 — Email: info@ppalab.ca.
The site has two parts: a public front presenting the laboratory, its work and its pricing, and a secure client portal allowing authorized professionals to submit prescriptions, transmit digital files and track the status of their cases.
Professional clientele only
The laboratory's services are offered exclusively to duly licensed oral health professionals — dentists, denturists and other practitioners authorized by their professional order to prescribe, try in and deliver dental prostheses.
Access to the client portal is reserved for these professionals. By creating an account, you represent and warrant that you are legally authorized to practise in your jurisdiction, that your licence is in good standing, and that the information provided at registration is accurate.
PPAlab has no clinical relationship with patients. The laboratory does not diagnose, does not prescribe treatment, does not examine patients and takes no part in clinical decisions. Any patient enquiry is redirected to the treating professional.
No professional advice
The content published on this site — service descriptions, case work, procedures, guides, workflows, quality control documents and digital tools — is provided for general information and technical support purposes only.
This content does not constitute clinical, dental, medical, legal, tax or professional advice, nor a treatment recommendation, and in no way replaces the independent judgment of the treating professional.
Responsibility for the treatment plan, material selection, the quality of impressions or scans, the try-in, adjustments and insertion rests entirely with the professional who has charge of the patient.
Third-party trademarks and absence of affiliation
This site may refer to trademarks, products, software or services belonging to third parties — including Shining 3D, Aoralscan, EXOCAD, HyperDENT, ChiTuBox, Google Drive, as well as suppliers of materials and prosthetic teeth.
These references constitute nominative fair use: they serve solely to describe the equipment, software and materials used in our fabrication processes. All trademarks remain the property of their respective owners.
PPAlab is not affiliated with, sponsored by, endorsed by or authorized by these third parties. PPAlab does not sell, manufacture, warrant or service their equipment or software, and does not act as their representative in any capacity.
References to the Canadian Dental Care Plan (CDCP), to insurers, or to any public or private coverage program are purely informational and imply no accreditation, membership or approval by those organizations.
Intellectual property
The entirety of the ppalab.ca website and client portal — including without limitation the source code, the database and its structure, the online prescription interface, the forms, the workflows and decision trees, the quality control procedures and grids, the document templates, the texts, images, photographs of completed work, videos, tutorials, guides and training materials, and the overall organization and presentation of the site — is the exclusive property of PPAlab.
These elements are protected by the Copyright Act (Canada), by applicable trademark and trade secret law, and by international treaties. Copyright protection arises upon creation of the work; PPAlab has further undertaken, or will undertake, registration of these works with the Canadian Intellectual Property Office (CIPO). Any registration number obtained will be stated in this section.
The following are strictly prohibited without the prior written authorization of PPAlab: reproduction, distribution, publication, modification, translation or adaptation, in whole or in part; the creation of derivative works; resale, rental or sublicensing; extraction of a substantial part of the content or of the database, whether manually or by means of robots, scraping, automated indexing or mass downloading; decompilation, reverse engineering or any attempt to access the source code; and the use of the content, data or workflows to design, feed, train or operate a competing product, service, laboratory or training program, including any artificial intelligence system.
Copyright notices, trademarks and proprietary notices affixed to the site, to documents or to transmitted files may not be removed, obscured or altered.
Client portal licence and acceptable use
PPAlab grants each authorized user a personal, non-exclusive, non-transferable and revocable licence to access the client portal for the sole purpose of managing that user's own laboratory cases.
Accounts are created subject to administrator approval. Credentials are strictly personal: they may not be shared, lent, resold or used by more than one person. The user is responsible for all activity carried out through their account and must report any unauthorized access without delay.
It is prohibited to use the portal to: upload malicious files or files liable to compromise system integrity; attempt to access another user's data; probe, scan or test the security of the site; circumvent authentication measures; automate high-volume requests; or submit false or misleading information.
Documents generated by the portal — prescriptions, confirmations, statements — may be printed and retained by the user for their own professional records. They may not be redistributed, republished or commercially exploited.
Any breach of these Terms entitles PPAlab to suspend or terminate access immediately, without notice, without refund and without prejudice to its other remedies.
Scope of laboratory services
PPAlab is dedicated to the fabrication of new complete dentures, digitally designed and milled from a PMMA disc, including the printing of try-in plates.
Unless otherwise agreed in writing, the laboratory does not provide repair, reline, rebase, refurbishment or implant framework fabrication services.
PPAlab reserves the right to refuse, suspend or discontinue a case, in particular where the digital files transmitted are unusable, where the prescription is incomplete or ambiguous, where the case falls outside the scope of services offered, or where the client account carries an unpaid balance.
Prescriptions, digital files and clinical responsibility
The laboratory executes each case in accordance with the prescription as submitted and the digital files as received. The prescribing professional is solely responsible for the accuracy, completeness and legibility of the prescription, and for the quality, clinical validity and integrity of the scans, digital impressions, bite registrations and photographs transmitted.
PPAlab is under no obligation to detect a clinical error, a scanning deficiency or an inconsistency in a prescription, and assumes no liability arising from data transmitted in error, incomplete or of insufficient quality.
The professional warrants that they hold all authorizations required to transmit their patient's files and information to the laboratory.
Transmitted files are retained for the time required to complete the case, to follow up on any applicable warranty and to meet PPAlab's legal and accounting obligations, after which they may be deleted. The professional remains responsible for keeping their own copy of the files in their records, in accordance with the requirements of their professional order.
Try-in, quality control and absence of remake guarantee
The try-in (printed try-in plate) constitutes the formal quality control step of the fabrication process. If the professional or the patient is not satisfied with the design, it is modified and a new try-in plate is produced, until approval is obtained.
The definitive prosthesis is milled and shipped only after the professional has expressly approved the try-in. That approval constitutes acceptance of the design, tooth positioning, vertical dimension and occlusion as presented.
PPAlab offers no remake guarantee and no free refabrication after the try-in has been approved. Any modification requested after that step, any new case resulting from a clinical change, and any refabrication made necessary by an intraoral adjustment, tissue change, handling, breakage or wear is billed at the current rate.
Prostheses are custom-made devices. No warranty is given as to comfort, retention, perceived aesthetics, phonetics or patient satisfaction, as these depend on clinical and anatomical factors beyond the laboratory's control.
Turnaround, pricing, billing and delivery
Timeframes announced on the site or in the portal are indicative and non-contractual. The definitive prosthesis is generally delivered seven to ten business days after the design is approved. Any delay attributable to design approval, to a modification request or to a late response from the professional extends the schedule accordingly and does not engage the laboratory's liability.
Prices shown are in Canadian dollars, before applicable taxes, and may be modified without notice. The applicable price is the one in effect when the case is accepted.
Invoices are payable on the agreed terms. PPAlab reserves the right to suspend production or shipment of any case while a balance remains unpaid.
Completed work is shipped by dental courier. Transit times and incidents are the carrier's responsibility; PPAlab assumes no liability for delays, loss or damage occurring after the parcel has been handed to the carrier, except as otherwise required by law.
Patient information and confidentiality
The prescribing professional remains responsible for their patient's record and is the custodian of the personal information they hold. It is their responsibility to obtain the required consents before transmitting any patient information or file to the laboratory.
PPAlab acts as a service provider and processes such information solely for the purposes of completing the case, billing and related follow-up. The laboratory does not sell or disclose this information to third parties for commercial purposes.
Professionals are asked to limit the information transmitted to what is necessary for fabrication. PPAlab applies reasonable security measures, but no transmission over the Internet can be guaranteed to be entirely secure.
The processing of personal information is subject to the laws applicable in Quebec and Canada, including the Act respecting the protection of personal information in the private sector.
Disclaimer of warranties
The site, the client portal and their contents are provided "as is" and "as available", without warranty of any kind, express or implied.
PPAlab does not warrant that the site will be free of errors or interruptions, that defects will be corrected, that the server is free of harmful components, or that the content is accurate, complete or up to date at all times.
To the extent permitted by law, PPAlab disclaims all implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Limitation of liability
To the extent permitted by applicable law, PPAlab, its officers, employees and subcontractors may not be held liable for indirect, incidental, punitive or consequential damages, including loss of profits, loss of clientele, loss of data, retreatment costs, non-billable professional fees or any harm suffered by a patient.
PPAlab's aggregate liability, on any cause of action whatsoever and for all heads of damages combined, is limited to the amount actually paid to the laboratory for the case that is the subject of the claim.
Nothing in these Terms operates to exclude or limit liability that cannot lawfully be excluded or limited.
External links and third-party services
The site and the portal may contain links to third-party sites or rely on third-party services, in particular for hosting, file storage and sharing, email and delivery.
These links and services are provided for the user's convenience. PPAlab exercises no control over their content, practices or availability and assumes no liability in their regard. Use of a third-party service is governed by that third party's own terms.
Governing law, changes and acceptance
These Terms are governed by the laws of the Province of Quebec and by the laws of Canada applicable therein. Any dispute falls within the exclusive jurisdiction of the courts of the judicial district of Montreal, Province of Quebec.
PPAlab may modify these Terms at any time. The modified version takes effect upon publication on this page, with the update date revised accordingly. It is the user's responsibility to consult this page periodically.
Browsing the site, using the client portal or submitting a prescription after a modified version has been published constitutes acceptance of that version.
If any provision of these Terms is held invalid or unenforceable, it shall be deemed severed and the remaining provisions shall remain in full force and effect.
Contact
For any question regarding these legal notices, the terms of service or the intellectual property of the site, write to info@ppalab.ca or call (514) 600-4772.
Mailing address: 202-5995 boulevard Gouin Ouest, Montréal (Québec) H4J 2P8, Canada.
This document sets out the terms applicable to the ppalab.ca website and to PPAlab services. It does not constitute legal advice.